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How much of your HR team's day is spent answering the same questions over and over? Questions like, "Where can I find the PTO policy?" or "How do I add my new baby to my insurance?" I know I’ve asked these questions several times over the course of my career. And I’m just one guy! Imagine having to answer these questions for an entire company of people every single day. Honestly, it would be hard to find time to do anything but answer these types of questions.
So, what happens when that constant flood of questions stops? When employees have 24/7 access to the Pendant A.I. Assistant, your HR team gets a massive resource back: time.
Freed from the never-ending inbox of questions, H.R. employees can finally transition into the strategic business partners you hired them to be. So, where should they begin? Here are 10 high-impact projects your HR team can tackle now that they're not inundated with routine questions.
1. Redesign Your Performance Management Process Let’s face it– annual reviews are outdated and an inefficient way to measure performance. Your HR team can design and implement a modern performance management system focused on continuous feedback, regular check-ins, and clear goal alignment. This shifts the focus from rating past performance to developing future leadership potential.
2. Launch a Leadership Training Program: Your HR team can build a leadership program that equips new managers with the skills they need to coach their teams, resolve conflicts, and achieve company goals. I don’t need to tell you this, but the more you invest in people, the more likely they are to invest in you.
3. Conduct a Full Compensation and Benefits Analysis Are your compensation packages competitive? Are your benefits attracting the best talent? HR can now perform a deep-dive analysis, benchmark against the market, and make adjustments to make sure you’re attracting and retaining top talent.
4. Proactively Shape Company Culture Culture isn’t just about free snacks (though that does certainly help)–it’s about the values and behaviors that define your workplace. Your HR team can launch programs that allow for more cross-collaboration between departments, or community volunteering opportunities. You know, the kind of things that make an actual difference in improving company culture.
5. Overhaul Your Onboarding Experience A weak onboarding process leads to low engagement and high turnover. Your HR team can design a comprehensive, 90-day onboarding experience that goes beyond paperwork. Think structured mentorship programs, clear performance expectations, and immersive introductions to the company culture and mission. Your HR team can create all of these on-boarding steps on a Pendant checklist.
6. Gather More Data! HR departments are sitting on a goldmine of data. Your team can finally dedicate time to implementing HR analytics tools to track key metrics like turnover rates by department, quality of hire, and engagement scores. You can use this data to make better informed decisions about people strategy.
7. Update and Maintain the Pendant Benefits Wiki Enlist a member of your HR team to own the company benefits wiki. Should anything change with your benefits package, this employee can make sure the changes are reflected in the wiki. Both your employees and the Pendant AI Assistant will use the wiki on the regular, so keeping it up to date will be a massive benefit.
8. Create a Year-Round Mental Health Program According to the American Psychological Association's 2021 Work and Well-being Survey, nearly 3 in 5 employees (59%) reported experiencing negative impacts of work-related stress in just the past month. Your HR team can surely help reduce work-related stress.
These are just a few ideas. With HR professionals unleashed to streamline, optimize, energize, synergize (and every other business buzz word you can think of) your company, expect tangible improvements across the board. Better company culture. Improved processes. Happier, more engaged employees.
